Frequently Asked Questions
If you’re curious to learn more about our services or our process, our frequently asked questions should help. Please feel free to contact us if you have any further questions or would like to discuss your unique situation and design a customized package to address your needs.
Am I the right client for you?
I know the question may sound strange, but we’re not interested in working with everyone. But if you’re a passionate professional who wants to invest in the future of their company, we’ll be a good fit.
Because we don’t work with providers that treat their customers poorly and provide bad service, our prices and services reflect this. So, if you’re ready to take control of your online presence through quality tactics, you’ve come to the right place.
Why are reviews so important?
Today, online reviews have become the new form of personal recommendations. 88% of customers report looking at reviews to determine the quality of a business and a staggering 72% of customers seek out reviews to determine whether or not a business is trustworthy. This means that if you’re ignoring poor Yelp ratings or other negative reviews, you’re likely to lose business.
Will you work with my competition?
We are fully committed to the success of our clients. As a result, we will not work with any of our client’s competitors provided that they are still actively involved in our services.
How can I track the work you’re doing?
We believe in keeping you involved every step of the way. That’s why we provide monthly progress reports that elaborate on what we’ve done during the month.
What’s the difference between map optimization and SEO?
Search engine optimization and local map optimization differ because they focus on two different aspects of the Google search result page (also known as the serps).
When you search for a local business, you’ll receive a variety of search results: the map that includes local businesses and the search results below it. Each of these locations on the page are unique and Google looks for different aspects in each when displaying the results.
Google Map Optimization is highly targeted toward mobile traffic whereas SEO tends to work best for desktop traffic. This means that if you optimize for both the map and SEO your business will be displayed twice, allowing you to easily capture more leads.
What does ethical SEO mean?
Some companies promise their clients stellar rankings and are willing to do whatever it takes to get them on page 1 of Google. However, this often means resorting to spammy tactics that delivers results, but only short-lived results.
We believe in using ethical SEO tactics to rank your site. This means that while it will take your site longer to rank, your rankings won’t suddenly fall off due to spammy, unethical tactics. Instead, you’ll enjoy a steady position due to our strategies.
What is a Google penalty?
Google penalties are issued to sites in relation to updates made to Google’s search algorithm. Often, sites that have secured superior rankings due to unethical SEO practices are the most likely to get hit with these penalties.
Once you’re issued a penalty, it can take years to recover if you’re able to recover at all. This is why we only use ethical SEO tactics to rank our clients as short-lived success isn’t worth the long-term struggle of attempting to rank a site once again.
What is a Yelp penalty?
A Yelp penalty occurs when businesses are caught trying to purchase reviews for their Yelp account. The resulting punishment is a pop-up on your company’s page that alerts potential customers that you were caught engaging in purchasing fake reviews. The pop-up looks like the image below and will remain on your page for 90 days.
Because of this, it’s extremely important to avoid fake, purchased reviews. That’s why at Linking Up Local, we never engage in using fake or purchased reviews and instead, rely on your actual customers to boost your rankings.
How long will it take for our site to rank?
Typically, clients will notice an improvement in their rankings within 60 days from the beginning of service. Of course, results will vary depending on your SEO package and you may experience results more or less quickly than this general milestone.
Will I lose my rankings once I end your services?
Because you competition will always be working to replace your top rankings, there is a possibility that you’ll lose your rankings once you end services with Linking Up Local. Typically, our clients aren’t knocked off the first page once services end, however it depends upon how competitive your area and your industry are.
To remedy this, we offer monthly maintenance packages at a lower cost than our SEO rankings that help maintain rankings. However, maintenance packages sometimes aren’t enough in extremely competitive industries.
Please remember that we price our services to deliver long-term ROI. This means that if you’re still attaining new clients, it’s best to continue with our services to retain your high rankings.
Do you offer discounts on bundled services?
We offer discounts on bundled services on a case-by-case basis.
However, we offer a standard discount of 35% off on our site audit services when you purchase any of our packages.
What forms of payment do you accept?
We accept all forms of payment. However, we charge an additional 7% for any money orders or checks due to processing fees.
Do you offer a money back guarantee?
Yes, we offer a money back guarantee for all of our clients.
I need to talk to you, can I?
We’re here to support you throughout the duration of our services.
Generally, email is the best method to contact us because you’re busy working and we’re busy working on what matters most to you: your business.
Of course, we can also be reached via our business number. Additionally, clients will receive the personal numbers of both owners if there is ever a need to talk. Please keep in mind that we are a small firm so if you call and receive our voice mail, know that we’ll get back to you as quickly as possible and always within 24 hours.
Can I white label your services and do you offer an affiliates program?
Yes, we white label and offer an affiliate program for those interested in partnering with our services.
If you’re a firm interested in white labelling a service that you can’t provide, please click here to get started.
If you’re not interested in white labelling but would like to become an affiliate, please click here to get started.