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Imagine that you have 50 Yelp reviews. Let’s say that five are one- and two-star reviews, five are three-star reviews, and 40 are four- and five-star reviews. That’s going to lead to a pretty great rating, right?
Wrong. Or at least not necessarily.
It’s inevitable that no matter how great your customer service and solutions are, your Yelp profile will experience good, bad, and ugly reviews alike. And, while it’s true that you ultimately can’t control what patients write on your profile, there is one thing you can control.
That one thing? How to respond to Yelp reviews.
The customer acquisition process is simple. In reality, it involves three primary steps: discovery, research, and appointment setting.
But, the process doesn’t always go according to plan. At least, not if you have negative Yelp reviews or Google reviews getting in the way.